Who We Are
Our Mission:
To deliver crafted solutions through collaboration, culture, and change.
Our Vision:
Shift conventional thinking into a modern, creative and collaborative approach to establish a new professional standard that elevates how association management companies operate and will ultimately grow the organization, culture and our clients.
Our Values
Customer Care –
We strive to become trusted stewards who deliver the highest quality service and care - we make every decision and measure each outcome based on how well it serves our clients and their members.
Innovation –
Thinking strategically is part of our DNA. We seek excellence, adapt, adjust, and learn from what doesn’t always go according to plan.
Autonomy –
We value our freedom and hold ourselves accountable. By empowering our employees, they empower others and develop confidence.
Inclusivity –
We are committed to defining and driving a culture rooted in care, consideration, and change. By embracing all abilities, races, ethnicities, culture, ages, perspectives, and genders, we are not only broadening our scope, but driving equity and advocacy for all.
Integrity –
We are honest, curious, and committed to doing what is fair and right. We encourage authenticity and uphold transparency.
Have Fun –
We’ve created a culture where people are the priority and creativity, flexibility and connections thrive. We work, but we always play hard. We never miss an opportunity to celebrate — from birthdays, new houses, wedding
Our Commitment to DE&I
At Ngage Management our mission is to deliver crafted solutions through collaboration, culture, and change. We understand that a diverse, equitable and inclusive company is a more innovative and successful one.
Ngage Management is committed to continuing to make diversity, equity, and inclusion part of everything we do – from our daily work to how we build our team. Our work must be internal first, so we can impact what we do externally. We know that we do that better if our employees come from different backgrounds, and if we create an environment of inclusion and belonging for them.
Collaborate Openly –
Our team is made up of talented individuals, but it is only through teamwork that we achieve true greatness. We believe that your team should be your toughest critics and your loudest supporters.
Founded in 2013, Ngage Management is a full-service association and event management company headquartered in mid-Michigan. In four short years, we became Michigan's largest association management company. We have since grown to 43 employees working in 10 states serving 22 clients – including seven international clients. We work collaboratively across various channels to facilitate client success in profitable and meaningful ways.
Our proudest achievements are the success of clients, team members, work culture, and high client satisfaction scores, which speaks volumes about our client retention rate. With a reputation for shifting conventional thinking into a modern, creative, and collaborative approach, we elevate how association management companies operate.
What sets Ngage apart? We take an unconventional approach by developing a collaborative partnership with clients and identifying their uniqueness and what makes them successful. We won’t force a client to adapt to the traditional AMC approach of association management; want our clients to operate in the way that works best for them.
We know we aren’t for every association and understand that not every association is right for us. Unconventional is not just something we talk about. It is in our DNA.
This approach is based on Ngage’s founder’s mindset and precedence to think outside the box and never settle for the status quo. Ngage founder and CEO, Tobi Lyon, has built a solid team of employees and clients who also don’t want to settle for the status quo. The outcomes demonstrated and sustained not only include Ngage’s recorded achievement in business growth but how its membership-based clients thrive, not just survive!
We want our solid reputation to be something you experience first-hand, not just hear about!
Professional Development
Woven into our values and evident in our culture are: belonging and community. The work we do for our clients is extremely important to us – and so is our outreach and presence. Ngage takes part in ongoing professional development and community engagement through involvement with various organizations.
Community Involvement
As servant leaders, we greatly value – and prioritize – serving our community for the betterment of others and ourselves. We contribute to the community through membership, pro bono services, financial contributions, board representation, volunteer hours and donations. The coolest part? We strongly support and encourage our employees to volunteer and allow the flexibility to do so during business hours.